Contact information
CONTACT US
We're here to help.
If you have any questions about your order, shipping, returns, or our products, please don't hesitate to contact us.
Customer Support Email
Support Hours
Monday – Friday
9:00 AM – 6:00 PM
We aim to respond to all inquiries within 12–18 business hours.
Order Support
To help us assist you faster, please include:
• Your Order Number
• Your Full Name
• A brief description of your inquiry
Thank you for choosing PurePawz. We appreciate your trust and look forward to helping you and your pets.