Refund policy

Last Updated: June 2026

At PurePawz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

14-Day Return Policy

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase may be required.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

Please upload your photo

Please include your order number and photos of the issue so we can assist you as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Non-Refundable Items

We do not accept returns for:

• Used products
• Products damaged due to misuse
• Items returned without prior approval

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

For any questions regarding returns or refunds, please contact:

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